CLOSE
HomeSectorsProjectsServiceAboutContact
Rockbrook AV service banner image
Rockbrook Engineering have been delivering successful SLA’s to corporate clients, visitor experience centres and heritage attractions for many years and feel the importance of a tailored Service Level Agreement should not be underestimated.

Embedded SLA’s are designed to ensure that your brand’s audio visual assests are proactively maintained to the highest operational standards. SLA’s unlike warranty will actively identify and remove operational and system issues to ensure the smooth running of your visitor experience.
Rockbrook Engineering have been delivering successful SLA’s to corporate clients, visitor experience centres and heritage attractions for many years and feel the importance of a tailored Service Level Agreement should not be underestimated.

Embedded SLA’s are designed to ensure that your brand’s audio visual assests are proactively maintained to the highest operational standards. SLA’s unlike warranty will actively identify and remove operational and system issues to ensure the smooth running of your visitor experience.
KEY  SERVICES
Dedicated Service
Our dedicated call center operates 24hrs a day 365 days a year ensuring you can reach us anytime.
Remote Access
We  have the capability to remotely access systems via VPN and have you speaking to an engineer in 15 mins.
Site Visits
If the problem is serious enough to require a visit from our engineering team we will  be on site within 2 hours.
Critical Support
We can offer support to your on site maintenance personnel from the control system and software down to the equipment.
Error Logging
Real time logging of errors and fixes with comprehensive error reporting and call tracking software.
Reporting
We generate and deliver real time reports for the client on any incidents that require an intervention by our engineers.
Service Testimonials
“We have worked with Rockbrook Engineering for a number of years for design, upgrades and ongoing maintenance for our Exhibition. Rockbrook will always look at the best options for the customer and present the options clearly while regularly reviewing processes to ensure the best for all involved. They will follow up after all works to ensure all is in order and outside of scheduled works are always ready and willing to take a phone call or email to work on any unexpected changes or breakdowns.”
Mark O'Shaughnessy
Mark O'Shaughnessy
“ The team were extremely professional throughout. The aftercare service has been excellent, and nothing is too much trouble. Consumers love the unique and quirky technology solutions they created for our centre.”
Catherine Crawley
Visitor Services Manager - Visit Derry
Start a new project
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.