Rockbrook Engineering have been delivering successful SLA’s to corporate clients, visitor experience centres and heritage attractions for many years and feel the importance of a tailored Service Level Agreement should not be underestimated. Embedded SLA’s are designed to ensure that your brand’s audio visual assests are proactively maintained to the highest operational standards. SLA’s unlike warranty will actively identify and remove operational and system issues to ensure the smooth running of your visitor experience.
Experience has shown us that once a preventative SLA system is put in place and correctly followed there is a reduction in emergency situations which has a direct impact on customer experience. Rockbrook AV currently supply service level agreements in many forms from basic preventative maintenance and callout response to fully managed site solutions for some of the largest and most critical systems in the country.
SERVICE AWARDS:
Our Service Level Agreements in place with Diageo and the Dublin Airport Authority (DAA) were recently independently audited and were deemed to of have achieved world class performance.